FAQ

Here you will find answers to questions about our subscription and (p) re-order service. Do you not have an answer to a question you have been able to find? Mail or call us. *In het Nederlands

How does the webshop work?

Here you read how the Vandal Com-x webshop works.

You can place a pre-order for comics and graphic novels that are about to be released. You can also re-order comics and graphic novels that are no longer in stock with us. These are ordered for you from the supplier in the US. You can also subscribe to comic book series.

Do you order a product and/or subscribe to one or more comics? In your active order overview (shopping cart) you can see the orders of comics and/or graphic novels to which you have a subscription and/or of your orders for other products. If you have a subscription to a title, the comic will automatically be placed in your order list every month.

At Active orders you can see which orders have been paid, shipped or canceled. Click on the color ball behind each item to see the status of the order. Orders that have not yet been ordered at the supplier can be canceled.
You can print paid orders. Click on the red number behind a product, this will take you to your receipt overview where you can choose ‘print’. The print is also your receipt.

You can search for ‘products’ in this overview. For example, if you want to check whether or not you have already received a certain product. You can filter on the status of your order by clicking on one of the color spheres next to Filter.

Products that we have in stock can be shipped immediately. If you have placed an order for a product from stock, but also for a product that has not yet appeared, you can choose deffered shipping of the product that is in stock for you at the checkout. You can then choose to have shipable orders sent at a later time as soon as the (p)re-order (which can also be a comic under subscriptions) has arrived for you.

If you want to pay, mark the square in front of the product you want to pay (with the square at the top you can mark everything at once). Then choose Start payment/sending at the bottom left. After this you enter the Check-out.

For products not yet in stock, you will not see a Shipping option at the Check-out. If a product is in stock for you, you will see the option. Pay attention! If you choose to send a product that we have in stock for you, you only pay the shipping costs for that product. If you do not want to have it shipped yet, select ‘deffered shipping‘.

A different shipping address can be specified at the Check-out. You can also indicate whether you want bags and boards to protect your comic(s). Current size is the measure of the comic, Silver age is a bit wider.

You can pick up your order once a month if you don’t want it shipped. At the check-out, choose Local pickup. Make an appointment by e-mail or telephone to collect your order at the end of the month on the monthly Saturday ‘Pick-Up day’. I’ll make sure everything is ready.

If no payment is received for (p)re-orders and titles that fall under your subscription, the product will not be ordered for you and we will cancel your order at some point. Unpaid orders will not be processed.
Orders for products from stock must be paid immediately. If no payment is received, the order will be canceled. In this way the product will be available again at the webshop. You can also indicate ‘deferred shipment‘ for products from stock. If you pay for the product, we will make sure it is ready for you if you want it shipped at a later time. If you are a ‘regular customer’ you can pay afterwards at the moment you choose to ship your order.

Not sure whether you want to buy a specific product? Then use the Wishlist. Here you can place your favorite items. You can create and manage multiple wish lists.

Explanation of your Dashboard at My Account.

Active orders, here are all your orders. Handy if you want to pay for everything at once every month and have what is in front of you sent. The system distinguishes between previously paid products, you never pay double.
Unpaid orders, lists all unpaid products, useful if you want to fulfill your order each month before the supplier’s deadline in the US so you can be sure it gets in for you. If you order after the deadline, there is a chance that a product is no longer available.
Shippable orders, here are all products that have been received by you and are in stock with us.
Refundable orders, if a product is unexpectedly no longer available and you have already paid it, you can request a refund here. You can choose to have the money immediately refunded to your bank account. You can also receive a Store Credit that you can redeem at a later time at check-out.
Completed orders, here are all products that have been sent to you or that you have picked up.
Subscriptions, the list of series you want to receive monthly. You can cancel a subscription at any time. Comics that fall under your subscription and have already been ordered for you can no longer be canceled.
Wishlist, here you can manage your wish list.
Discounts and coupons, the active discounts that apply to your account, here you will also find any Store Credits.
Account details and addresses, here you can manage your personal details.

Explanation product page.

– Pre-order button, order that comes into stock with us on the date (stated) with the product, after ordering available for further processing at My account.
– Re-order button, order a product that is in stock at the supplier. Delivery time is usually within two weeks. It can also take longer, sometimes as much as six weeks. That could be related to where the product is in stock in the US. Is it taking you too long? Let us know by e-mail.
– Order button, we have this in stock and can be delivered immediately.
– Subscribe button, this is the subscribe button, if you click on this the comic will be placed in your list under Active orders and the series will be created in your subscription list.

Below each image you will see Description (this is immediately visible) and Additional Information. If you click on this you will see the publisher and the series that a product falls under. You can click on all red texts at Additional Information. Handy if, for example, you want to see other work by a particular writer.

Explanation shop page.

On the webshop page you can see all the products we offer. At the top left you see Filter. If you click on this, you will get a filter option, you can perform an advanced search by publisher, genre, month of release, etc.

How do I take a subscription and/or place an order?

You will find the Subscribe button for products that you can subscribe to. Click here for a subscription. Is there no Subscribe button visible with a product? Then you can order the product separately. If you do not want a subscription and want to order the product, click on (p) re-order.

If you take a subscription, a new issue will be automatically placed in your active order list every month. Just keep in mind, if you want to be 100% sure that you will receive your comic(s) covered by the subscription, please pay before the supplier’s deadline in the US. Subscribe to our newsletter to get a notification on the deadline day or log in to your account every month around the 18th of the month to make a payment.

Where can I find my subscription(s) and order(s)?

Under My Account you will find the ordered products under Active orders. You can find the subscriptions under the button Subscriptions.

Do I get a discount on an order?

Yes, you can see this in the ‘checkout’. As a ‘non regular customer’ you get a 10% discount on all your orders. As a ‘regular customer’ you get a 10% discount on all your orders and an extra 5% discount if you pay for items before the supplier’s monthly order deadline.

Why is it not possible to pay?

The Vandal Com-x website works slightly differently than other web stores. At Active orders you will see a square in front of the name of the product, mark it and choose Start Payment/Shipping.

How do I know when the deadline is for ordering products?

Every month we email a newsletter with the deadline date. Subscribe to our newsletter.

How do I know my order status?

In the Unpaid orders overview you will find all products that are covered by your subscription and single orders that have not yet been paid. The status of your order is shown in color codes. Mouseover the color: The text that appears shows what the color code means. You can filter by status by clicking on the color next to the Filter. You can also filter by a product name.

Why does my order remain in red at Unpaid orders?

With a ‘non regular customer’, an order on ‘red’ must first be paid before it is ordered for you. Mark the checkbox next to the product under Unpaid orders and choose Start Payment/shipping at the bottom. As soon your payment is received, we will order the product for you from our supplier in the US.

Where can I find an overview of all active orders?

In My Account you can see your monthly orders under Active Orders.

When will we order your order from the supplier?

Products are ordered for new customers when they are paid. If you have been a customer for more than 6 months, your account will be converted to: ‘regular customer account’. As a regular customer you can pay when the products are received (afterwards). If you pay as a regular customer before the supplier’s monthly deadline in the US, you will receive an extra 5% discount.

Will I receive a message when a product has arrived for me?

As soon as a product is received by us (in stock) you will receive an email from us.

Can I pay in advance without having a product send to me?

Select ‘deferred shipping’ in the check-out. All products you pay for will be included as ‘already paid’ if you choose ‘shipping’ next time in the check-out. The option ‘deferred shipping’ is enabled by default.

Can I pay for (p) re-orders I have placed all together with orders that have come in for me and are ready to be sent?

Yes you can. When you go to Active orders under My account. Mark the checkbox (the small square) next to the products that you want to pay for. You can mark everything at the same time by marking the top square. At the bottom of the page you choose Start Payment/Shipping to process your order. If you don’t want to have your products shipped yet, choose Deferred Shipping in the check-out.

Why has my unpaid order of a product from stock been canceled?

If you order a product that we have in stock, you are supposed to pay for it within a day. Unpaid orders for products from our stock will be canceled after one day. If you want to maintain your order, you can make a payment and choose ‘deferred shipping’ at checkout if you want to have it sent at a later time. If you do so we will have your ordered product ready for you.

How do I become a 'regular customer'?

When you have running 5 or more subscriptions and/or orders per month for more than six months, your account will be converted to ‘regular customer’.

How long does it take for a product to arrive?

Mouseover the color code at your account under ‘active orders’ and ‘unpaid orders’ and you will see the status of your order.

When do I pay the shipping costs?

You decide yourself when you pay shipping cost. There are various possibilities. If you order in stock products and immediately pay for them, you can choose to pay shipping costs in the ‘check-out’. This is especially useful if you place a one-time order. If you have subscriptions and/or (p)re-orders, it’s useful only to pay shipping costs when you want your in stock comics or other products to be sent. If you have not yet paid shipping costs for in stock products, mark all items in Green and choose Start Payment/Shipping at the bottom left.

What are the shipping costs?

On the shipping page you will find everything about shipping costs.

Are the comics packed with bags and boards?

You can determine this in the check-out. You can choose (only) Bags or Bags with a Board. There are two sizes: Current Size fits tightly around the comic. The Silver Age size offers 1/2 cm of space on the side. Bags are 5 cents per comic. Bags and Boards cost 15 cents per comic.

If I have paid in advance for a product and the product appears to be no longer available, will I get my money back?

Yes, you will get your money back. Under My Account you can request a credit coupon once a paid product has been canceled. You can also have the relevant amount of money refunded to your account.

Can I also collect my stuff?

Yes you can. Select Local pickup in the check-out. Make an appointment by email or phone to pick up your order on the monthly Saturday ‘Pick-Up day’ at the end of the month. I make sure everything is ready.

How do I search in the store?

Use the ‘search field’ under ‘my account’, type in the first letters of a product you are looking for. The system then retrieves suggestions. If you do not find the product you are looking for under the suggestions, enter the full name, for example ‘X-men’ or ‘Batman’ and press ‘enter’.

How can I search conveniently in the store?

Go to the Shop page (next to the Vandal Com-x logo). At the top left you see Filter. With Filter you can indicate per field what you want to search for. Type the first letters of what you want to find in the appropriate field. For example at Writer, type ‘Robe’. In that case, a list of all writers named Robert appears. If you click on Robert Kirkman (yes the one from Walking Dead!), The filter will retrieve all comics and graphic novels from him. To remove the filter, click on the products screen. If you want to search for other products again, you must first empty the filter field. You can do that with the Clear button at the bottom.

Can I search with Diamond Comics codes?

Yes you can, type in the ‘dia code’ in the ‘search field’ at the top right under ‘my account’.
If the system does not find a product, it is no longer available.

Do we sell digital comics?

No. We sell original paper editions imported from the United States.